Archives For Customer Service

1neweb

Juniper Systems is excited to announce the launch of its new and improved website www.junipersys.com. With an updated responsive design, our new site is devoted to improving customer and partner experience by providing quick access to information on products, company news, customer support, and partner opportunities.

With its new navigational design, visitors can easily scroll through product information and download specification sheets. While designing this site, we kept our efforts customer-focused in hopes that the new site would enhance user experience and make getting to know Juniper and learning more about our products a breeze.

As a company dedicated to providing quality rugged solutions to a variety of industries, individual pages on the website can be found for natural resources, agriculture, geomatics, utilities and public works, and industrial markets, with information detailing how our products fit into the corresponding market. We’ve also added a media resources section for partners that will be constantly updated with new photography, literature, and logos. This helps us as we strive for our goal to improve partner experience. We want to make sure all necessary resources are readily available for our valued partners, and we will always be here to provide any additional information as needed.

In addition to improving customer and partner experience, we wanted to create a section devoted to helping visitors get familiar with the Juniper Systems family. We’ve included information on why we do what we do, how it all started, and what our mission is as a company. It’s our hope that this section will paint a picture of the values Juniper Systems holds and how much we sincerely care about providing quality products to our hard-working customers.

Enough talk. Check it out for yourself! www.junipersys.com

Futura Systems pole stakingEvery quarter, Juniper Systems conducts customer satisfaction surveys to gauge how we’re doing and identify areas where we can improve. In conjunction with speaking daily with customers, beta testing with partners, and evaluating user feedback, our customer satisfaction surveys help us to better identify customer needs. And customer needs are what drive our product design as well as our company processes. Continue Reading…

HarvestMaster's on-site services

A HarvestMaster engineer works on installing the H2 GrainGage.

Our HarvestMaster engineers recently flew out to Minnesota for an on-site service visit, replacing a customer’s HM400 GrainGages™ with new H2 GrainGages, and servicing their other systems. They ensured that the new GrainGages were properly installed, performed calibrations, and helped familiarize the customer with the different features and capabilities of the H2. Continue Reading…

Allegro MXWe received an email the other day from one of our customers who works in collaboration with the Agricultural Research Organization at the Volcani Center in Israel. They recently began using an older Allegro model, the Allegro CE, for their data collection. We just had to share what they wrote because it’s things like this that make us love what we do every day. Continue Reading…

Based in Austin, TX, American Innovations (AI) is a leader in providing cathodic protection, integrity management, and remote monitoring for the oil & gas industry. AI also provides a number of professional services including remote asset management, risk analysis consulting, and cathodic protection system design & installation. AI provides some kind of product or service to virtually every oil & gas company in North America. Continue Reading…

Mesa Arcpad

One thing you may have found while using Windows Mobile or Windows Embedded Handheld is that the operating system has a 32 MB limit on RAM memory used per process. In Esri®’s ArcPad field mapping software, this means that any process such as panning/zooming, mapping, opening/closing layers, etc. is limited to 32 MB of RAM each time.  Continue Reading…

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It’s really important for us at Juniper Systems to make regular customer visits whenever possible. It’s one of those things we strive to do in order to provide the best customer service we can. Within the HarvestMaster division, because many of our customers work in seed research & data collection, springtime is an especially busy time for us, and we make a lot of customer visits to ensure our customers are ready for harvest season. During customer visits, we conduct trainings and help calibrate and service equipment. Continue Reading…