Archives For Customer Service

Juniper-Quality-Logo

Juniper Systems has worked to develop a rigorous quality-assurance process to ensure each Mesa 2 Rugged Tablet that leaves our doors goes with the same quality standard we hold ourselves to. As a company that operates almost entirely under one roof, we have the benefit of working closely with all individuals involved in the process, from product development to shipping. This allows for quick clarity on order specifications and improvement input from our entire team. Our process set in place for quality assurance is constantly improving and being updated for any issue that comes our way. Though we’re pretty proud of our current quality assurance process, we recognize there is always room for improvement. Because of this, a combination of teams focusing on different aspects of quality assurance meet regularly to discuss improvements and work toward maintaining a thorough quality inspection process. Below is an outline of our current process.

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“Great team from sales to service! All very helpful, quick to respond, and knowledgeable. We work with other vendors as well, but Juniper always has gone over and beyond to assist us and our customers.”

-Shannon Taylor, MicroSurvey

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This heroic Allegro™ was caught in a combine fire, and was forever after fondly referred to as “the chicken-fried Allegro” by those at Juniper Systems. Amazingly, the data was recovered in full from the handheld.

At Juniper Systems, we take pride in the care we are able to provide to our customers. As a company that functions almost entirely under one roof, we have the ability to provide customers with immediate support, no matter the question or problem. Our CompleteCare packages take that customer service one step further. In addition to our Standard Warranty, protecting your devices against manufacturer defects, CompleteCare offers additional service plan benefits and value to those wanting to maintain and protect their investment more fully.

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Because the Mesa 2 Rugged Tablet was designed for a wide range of uses, we developed a variety of carrying options to meet the needs of the individual user. With the carrying options listed below, you have the ability to optimize your current workflow and increase productivity, simply by changing the way you carry your Mesa 2.

Carrying Options

  1. Pistol Grip

The Pistol Grip is the ideal choice for all the frequent barcode scanners out there. This option features an ergonomic, two-stage trigger design focused on reducing strain and maximizing productivity during heavy barcode-scanning applications. The Pistol Grip Holster (sold separately) accompanies the grip to securely fasten the device to a belt or shoulder strap for convenient carry and deployment. Entirely compatible with the M2 Office Dock, the Pistol Grip allows for simple docking and charging, without removal of the grip. In addition, it can be used as a convenient desk stand for easy viewing of the Mesa 2’s large 7-inch display.

Mesa 2 with Pistol Grip

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Gradual shifts in the mobile operating system (OS) landscape over the past several years has been a growing concern, leaving many enterprise and vertical-market professionals wondering which avenue to take. Identifying the best operating system for your needs, while looking at its roadmap and plans for the future can be a difficult task. Understanding this issue, we’ve collected some useful information to help you understand the roadmap of each OS used at Juniper Systems and what you need to know to make the most informed decision. Like most major changes on the enterprise level, some type of investment will need to be made regardless of the path you choose.

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Juniper Systems is excited to announce the launch of its new and improved website www.junipersys.com. With an updated responsive design, our new site is devoted to improving customer and partner experience by providing quick access to information on products, company news, customer support, and partner opportunities.

With its new navigational design, visitors can easily scroll through product information and download specification sheets. While designing this site, we kept our efforts customer-focused in hopes that the new site would enhance user experience and make getting to know Juniper and learning more about our products a breeze.

As a company dedicated to providing quality rugged solutions to a variety of industries, individual pages on the website can be found for natural resources, agriculture, geomatics, utilities and public works, and industrial markets, with information detailing how our products fit into the corresponding market. We’ve also added a media resources section for partners that will be constantly updated with new photography, literature, and logos. This helps us as we strive for our goal to improve partner experience. We want to make sure all necessary resources are readily available for our valued partners, and we will always be here to provide any additional information as needed.

In addition to improving customer and partner experience, we wanted to create a section devoted to helping visitors get familiar with the Juniper Systems family. We’ve included information on why we do what we do, how it all started, and what our mission is as a company. It’s our hope that this section will paint a picture of the values Juniper Systems holds and how much we sincerely care about providing quality products to our hard-working customers.

Enough talk. Check it out for yourself! www.junipersys.com

Futura Systems pole stakingEvery quarter, Juniper Systems conducts customer satisfaction surveys to gauge how we’re doing and identify areas where we can improve. In conjunction with speaking daily with customers, beta testing with partners, and evaluating user feedback, our customer satisfaction surveys help us to better identify customer needs. And customer needs are what drive our product design as well as our company processes. Continue Reading…

HarvestMaster's on-site services

A HarvestMaster engineer works on installing the H2 GrainGage.

Our HarvestMaster engineers recently flew out to Minnesota for an on-site service visit, replacing a customer’s HM400 GrainGages™ with new H2 GrainGages, and servicing their other systems. They ensured that the new GrainGages were properly installed, performed calibrations, and helped familiarize the customer with the different features and capabilities of the H2. Continue Reading…