Archives For Customer Service

Servicing handhelds

Okay, maybe rugged handhelds don’t literally get a flat tire… not even every once in a while. But figuratively speaking, they sometimes do. Think of your rugged handheld like a car. You buy a new car, and you expect it to last a long time, right? You might even buy a top-of-the-line luxury car because you believe in quality.  Continue Reading…

General Manager of Juniper Systems Limited

Let me introduce you to this friendly face here. This is Simon Bowe, and he is now the General Manager of Juniper Systems Limited, our new sales & service center in Birmingham, UK!

We are really excited for this new location because it allows us to provide more immediate communication, faster response times, and ultimately, more excellent service to our customers in Europe, the Middle East, and Africa (EMEA). Like our Logan, Utah location, the new office will offer Juniper Systems’ complete lineup of products and services, including the new Archer 2. Continue Reading…

At Juniper Systems, our third maxim states:

“We assure quality in our products and services by understanding and meeting customer expectations.”

To us, this means that if a customer comes to us and has a special request or a unique need, we do our best to make accommodations and changes for them. We also strive to listen and respond to customer feedback, even if it involves changing our original plans.

Over the years, we have made many, many adjustments and changes in response to requests from our customers. Some of these changes are actually very unique and interesting, so I thought I’d share a few of them with you. Listed below are a handful of implementations that were a direct result of customer requests: Continue Reading…

I have to say that nothing frustrates me more than when I call, say, my credit card company, only to feel like I’m transferred across continents two or three times. It’s jarring, to say the least. Not that I blame companies for doing this. I understand that for many businesses, outsourcing is the key to remaining competitive, and without doing so, some companies just wouldn’t be able to keep pace in a rapidly moving industry. However, we do things a little bit differently here at Juniper Systems. Some might even call us unorthodox. But that’s okay, because we have our own goals and our own ideas of what “excellent customer service” really means, and if it takes doing things a little bit differently than the rest of the industry to fulfill those goals and ideas, we’ll do it.

Continue Reading…