Archives For Customer Service

Allegro MXWe received an email the other day from one of our customers who works in collaboration with the Agricultural Research Organization at the Volcani Center in Israel. They recently began using an older Allegro model, the Allegro CE, for their data collection. We just had to share what they wrote because it’s things like this that make us love what we do every day. Continue Reading…

Based in Austin, TX, American Innovations (AI) is a leader in providing cathodic protection, integrity management, and remote monitoring for the oil & gas industry. AI also provides a number of professional services including remote asset management, risk analysis consulting, and cathodic protection system design & installation. AI provides some kind of product or service to virtually every oil & gas company in North America. Continue Reading…

Mesa Arcpad

One thing you may have found while using Windows Mobile or Windows Embedded Handheld is that the operating system has a 32 MB limit on RAM memory used per process. In Esri®’s ArcPad field mapping software, this means that any process such as panning/zooming, mapping, opening/closing layers, etc. is limited to 32 MB of RAM each time.  Continue Reading…

IMG_2720

It’s really important for us at Juniper Systems to make regular customer visits whenever possible. It’s one of those things we strive to do in order to provide the best customer service we can. Within the HarvestMaster division, because many of our customers work in seed research & data collection, springtime is an especially busy time for us, and we make a lot of customer visits to ensure our customers are ready for harvest season. During customer visits, we conduct trainings and help calibrate and service equipment. Continue Reading…

Servicing handhelds

Okay, maybe rugged handhelds don’t literally get a flat tire… not even every once in a while. But figuratively speaking, they sometimes do. Think of your rugged handheld like a car. You buy a new car, and you expect it to last a long time, right? You might even buy a top-of-the-line luxury car because you believe in quality.  Continue Reading…

General Manager of Juniper Systems Limited

Let me introduce you to this friendly face here. This is Simon Bowe, and he is now the General Manager of Juniper Systems Limited, our new sales & service center in Birmingham, UK!

We are really excited for this new location because it allows us to provide more immediate communication, faster response times, and ultimately, more excellent service to our customers in Europe, the Middle East, and Africa (EMEA). Like our Logan, Utah location, the new office will offer Juniper Systems’ complete lineup of products and services, including the new Archer 2. Continue Reading…

At Juniper Systems, our third maxim states:

“We assure quality in our products and services by understanding and meeting customer expectations.”

To us, this means that if a customer comes to us and has a special request or a unique need, we do our best to make accommodations and changes for them. We also strive to listen and respond to customer feedback, even if it involves changing our original plans.

Over the years, we have made many, many adjustments and changes in response to requests from our customers. Some of these changes are actually very unique and interesting, so I thought I’d share a few of them with you. Listed below are a handful of implementations that were a direct result of customer requests: Continue Reading…