Customer service

Company happenings, Customer service

Juniper Systems launches sleek new website

Juniper Systems launches sleek new website

Juniper Systems is excited to announce the launch of its new and improved website www.junipersys.com. With an updated responsive design, our new site is devoted to improving customer and partner experience by providing quick access to information on products, company news, customer support, and partner opportunities. With its new navigational […]

April 5, 2017 ×

Customer service

Customer Satisfaction Surveys and What They Mean to Us

Customer Satisfaction Surveys and What They Mean to Us

Every quarter, Juniper Systems conducts customer satisfaction surveys to gauge how we’re doing and identify areas where we can improve. In conjunction with speaking daily with customers, beta testing with partners, and evaluating user feedback, our customer satisfaction surveys help us to better identify customer needs. And customer needs are […]

January 8, 2016 ×

Agriculture, Customer service, HarvestMaster

Improve Your Ag Research with HarvestMaster’s On-Site Services

Improve Your Ag Research with HarvestMaster’s On-Site Services

Our HarvestMaster engineers recently flew out to Minnesota for an on-site service visit, replacing a customer’s HM400 GrainGages™ with new H2 GrainGages, and servicing their other systems. They ensured that the new GrainGages were properly installed, performed calibrations, and helped familiarize the customer with the different features and capabilities of […]

August 12, 2015 ×

Company happenings, Customer service, Customer stories, Natural resources, Rugged handhelds

Happy Customers Make Our Day

Happy Customers Make Our Day

We received an email the other day from one of our customers who works in collaboration with the Agricultural Research Organization at the Volcani Center in Israel. They recently began using an older Allegro model, the Allegro CE, for their data collection. We just had to share what they wrote […]

September 2, 2014 ×

Company happenings, Customer service, Partners

Juniper Systems Named “Supplier Of the Year” – Again!

Juniper Systems Named “Supplier Of the Year” – Again!

Based in Austin, TX, American Innovations (AI) is a leader in providing cathodic protection, integrity management, and remote monitoring for the oil & gas industry. AI also provides a number of professional services including remote asset management, risk analysis consulting, and cathodic protection system design & installation. AI provides some […]

August 18, 2014 ×

Customer service, Data collection software, Geospatial, Helpful information

Windows Mobile/WEHH Memory Usage Trick on ArcPad

Windows Mobile/WEHH Memory Usage Trick on ArcPad

One thing you may have found while using Windows Mobile or Windows Embedded Handheld is that the operating system has a 32 MB limit on RAM memory used per process. In Esri®’s ArcPad field mapping software, this means that any process such as panning/zooming, mapping, opening/closing layers, etc. is limited […]

May 2, 2014 ×

Agriculture, Customer service, HarvestMaster

Customer Visits & Lions in South Africa

Customer Visits & Lions in South Africa

It’s really important for us at Juniper Systems to make regular customer visits whenever possible. It’s one of those things we strive to do in order to provide the best customer service we can. Within the HarvestMaster division, because many of our customers work in seed research & data collection, […]

April 10, 2014 ×

Customer service, Ruggedness

Even Rugged Handhelds Get a Flat Tire Sometimes

Even Rugged Handhelds Get a Flat Tire Sometimes

Okay, maybe rugged handhelds don’t literally get a flat tire… not even every once in a while. But figuratively speaking, they sometimes do. Think of your rugged handheld like a car. You buy a new car, and you expect it to last a long time, right? You might even buy […]

December 11, 2013 ×